Stellar Support Solutions Inc. is a prominent provider of administrative and customer service solutions throughout Canada. We are committed to providing our clients with exceptional support and guaranteeing that their operational requirements are fulfilled with professionalism, efficiency, and dependability.
We are currently recruiting for numerous customer service and administrative positions in Toronto, Ontario, as part of our ongoing expansion. Motivated individuals who are enthusiastic about assisting others and flourish in a dynamic work environment are well-suited for these positions.
Stellar Support Solutions Inc. provides competitive salaries, comprehensive training, and opportunities for career advancement. We offer positions that foster a collaborative work environment and support your professional growth, regardless of whether you have experience in administration or customer service or are just beginning your career. Additionally, we offer visa sponsorship to eligible international candidates.
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Job Opportunities Available:
- Customer Service Representative
- Administrative Assistant
- Call Center Operator
- Data Entry Clerk
- Office Manager
- Customer Support Supervisor
- Receptionist
- Account Coordinator
- Operations Administrator
- Executive Assistant
About Stellar Support Solutions Inc.:
Stellar Support Solutions Inc. is dedicated to providing exceptional client service and administration. We are committed to providing the highest quality of support to a diverse array of industries. Our most valuable asset is our team, and we are committed to their success by offering them resources, tools, and professional development opportunities.
Key Responsibilities:
1. Customer Service Representative
- Serve as the primary point of contact for consumers through chat, email, or phone.
- Respond promptly to inquiries, complaints, and requests.
- Troubleshoot issues and provide product/service information.
- Document customer interactions and process orders.
- Collaboration with internal departments and identification of upselling opportunities.
2. Administrative Assistant
- Assist in the administration of the organization by facilitating scheduling, calendar management, and travel arrangements.
- Prepare reports or presentations and maintain office files.
- Help organize events and meetings and manage communication.
3. Call Center Operator
- Respond to customer inquiries with professionalism and efficiency.
- Process transactions and provide precise product information.
- Support high call volumes and maintain CRM records.
4. Data Entry Clerk
- Accurately input and revise data in company databases.
- Support general administrative duties and verify documents.
- Produce reports and collaborate on cross-departmental data entry.
5. Office Manager
- Oversee the daily operations and office supplies.
- Maintain vendor relationships and supervise personnel.
- Supervise the maintenance of office records, safety compliance, and budgeting.
6. Customer Support Supervisor
- Supervise a team of service representatives and track key performance indicators (KPIs).
- Provide training to new employees and address escalated issues.
- Report on the performance of the team and implement service strategies.
7. Receptionist
- Manage telephone communications and extend a warm welcome to guests.
- Arrange appointments and supervise front-desk operations.
- Assist with internal events and administrative responsibilities.
8. Account Coordinator
- Act as the primary point of contact for internal departments and clients.
- Manage client communications, contracts, and service scheduling.
- Identify upselling opportunities and maintain comprehensive account records.
9. Operations Administrator
- Supervise daily business operations and monitor initiatives.
- Assist in the development of strategies and the compilation of reports.
- Coordinate schedules and supervise operational systems.
10. Executive Assistant
- Assist senior executives with documentation, travel, and calendar management.
- Maintain confidentiality and communicate with stakeholders.
- Assist in the preparation of budgets and the coordination of executive meetings.
Qualifications and Skills:
Education
- A high school diploma or equivalent is required for the majority of positions.
- A bachelor’s degree in business, communications, or a related discipline is preferred for senior positions.
Experience
- Entry-level positions may not necessitate prior experience (training is provided).
- Managerial positions necessitate 2–5 years of pertinent experience.
Technical Skills
- Strong interpersonal and communication skills.
- MS Office proficiency (PowerPoint, Excel, Word).
- Problem-solving and organizational skills.
Soft Skills
- A self-motivated, team-oriented, and friendly demeanor.
- Detail-oriented and capable of adapting to fast-paced environments.
- Capable of overseeing fluctuating workloads and tension.
Benefits of Job:
- Stable Employment Opportunities: These positions are in high demand across a variety of sectors, providing long-term job security.
- Competitive Salaries: Administrative and customer service personnel are compensated fairly, with the potential for consistent salary increases.
- Work-Life Balance: Numerous positions provide fixed schedules, hybrid work options, or flexible hours, which promote a healthy personal-professional balance.
- Potential for Career Advancement: These positions frequently function as entry sites for more senior administrative or managerial positions within organizations.
- Comprehensive Employee Benefits: Health insurance, paid vacation, retirement plans, and other employee benefits are typically included in jobs.
- Inclusive Work Environments: Canadian workplaces foster diversity, equity, and inclusion, thereby establishing a welcoming atmosphere for all employees.
- Skill Development: Employees acquire valuable transferable skills, including multitasking, conflict resolution, organization, and communication.
- Training and Certification Opportunities: Numerous employers offer training programs and assistance with certifications to facilitate professional development.
- Opportunities in Multiple Industries: Customer service and administrative positions are available in a variety of industries, including finance, healthcare, education, technology, and retail.
- Job Accessibility for Newcomers: These positions are particularly well-suited for international workers and immigrants, as they require minimal entry requirements and provide on-the-job training.
- Safe and Regulated Workplaces: Workplaces that are both safe and regulated are guaranteed by Canadian labor laws, which also guarantee equitable treatment and protection from workplace harassment.
- Remote Work Options: A variety of administrative and support positions are now available as remote or hybrid positions, which provides additional flexibility.
- Performance Rewards and Recognition: Employees frequently receive recognition for their exceptional service and may be eligible for incentives or promotions.
- Supportive Workplace Culture: A significant number of Canadian organizations prioritize supportive management, open communication, and collaboration.
- Pathway to Permanent Residency: The acquisition of such positions with visa sponsorship can contribute to the eligibility of international laborers for permanent residency in Canada.
What We Offer:
- Competitive Salary: Determined by the position and level of experience.
- Visa Sponsorship: Available to international candidates with relocation assistance.
- Health Benefits: Dental and wellness programs are included in the health benefits package for employees and their families.
- Career Advancement: Promotional opportunities, mentorship, and training.
- Positive Work Environment: Growth-oriented, collaborative, and inclusive.
- Employee Benefits: Recognition programs, discounts, bonuses, and more.
How to Apply For Customer Service and Administration Jobs in Canada?
Are you interested in becoming a member of Stellar Support Solutions Inc.? Please forward your curriculum vitae and cover letter to the following address:
- Email: hr@stellarsupportsolutions.ca
- Contact: +1 416-555-1234
Frequently Asked Questions:
What are the duties of customer service and admin roles?
These roles involve answering customer inquiries, processing orders, managing records, scheduling, and supporting office operations. Strong communication and organizational skills are essential for success.
Are these jobs open to international applicants?
Yes, some Canadian employers hire international candidates, especially through government-supported visa programs, if they meet the job requirements and demonstrate relevant experience.
What qualifications are needed for these positions?
A high school diploma or higher, computer proficiency, customer service experience, and good English communication skills are typically required. Bilingual abilities may be an advantage in some regions.
