At PPHE Hotel Group, we operate some of the UK’s most stylish and guest-focused hotels. From luxury urban escapes to vibrant lifestyle properties, our mission is to deliver exceptional hospitality that leaves a lasting impression.
We are currently seeking a Hotel Operations Manager to lead day-to-day operations and ensure every guest enjoys a flawless experience.
Details:
- Location: London, W3 0TA, United Kingdom
- Salary: £10–£20 per hour (depending on experience)
- Language: English
- Experience: 1–2 years (minimum)
- Education: No formal degree required
- Employment Type: Full-time
Role Summary:
As the Hotel Operations Manager, you will oversee all hotel departments—including front desk, housekeeping, food & beverage, and guest services—while ensuring smooth operations, high service standards, and strong team performance. Your leadership will be key to driving guest satisfaction, operational efficiency, and financial success.
Key Responsibilities:
- Lead and manage hotel operations, ensuring service excellence across all departments.
- Handle guest concerns professionally and resolve issues promptly.
- Develop and implement operational policies to improve efficiency and enhance guest experiences.
- Monitor Key Performance Indicators (KPIs) and initiate improvements when needed.
- Mentor and coach department heads to build strong, motivated teams.
- Oversee budget management, cost control, and revenue generation strategies.
- Work closely with the sales and marketing teams to boost occupancy and brand visibility.
- Ensure compliance with UK health & safety laws, licensing regulations, and brand standards.
- Stay informed on industry trends and competitor activity to keep services competitive.
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Requirements:
- Previous hotel management experience (Operations Manager, Duty Manager, or similar).
- Proven leadership and interpersonal skills to inspire diverse teams.
- Excellent problem-solving and decision-making abilities.
- Strong organizational and time-management skills with the ability to multitask.
- Clear and confident communication skills (both written and verbal).
- Knowledge of hotel operations, revenue management, and hospitality trends.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Eligibility to work in the UK.
Benefits:
1. Legal Work Authorization
Visa sponsorship allows you to live and work legally in the UK, providing job security and peace of mind.
2. Competitive Salary and Benefits
Hotel Operations Managers often receive attractive salary packages, including bonuses, health benefits, and pension schemes.
3. Career Growth Opportunities
Working in the UK hospitality sector can open doors to senior management roles and international career advancement.
4. Professional Development
You gain experience managing diverse teams, handling complex operations, and learning advanced hospitality management practices.
5. Cultural Experience
Live and work in a multicultural environment, enhancing your global network and cross-cultural communication skills.
6. Family Sponsorship
Visa sponsorship often extends to your immediate family, allowing them to join you in the UK.
7. Pathway to Permanent Residency
Sponsored employees may become eligible for Indefinite Leave to Remain (ILR) after a qualifying period, paving the way for long-term settlement.
8. Access to UK Public Services
Benefit from access to healthcare (NHS), education, and other social services while working in the UK.
What We Offer:
- Competitive hourly pay: £10–£20 depending on experience.
- Career development and training opportunities within the PPHE network.
- Employee discounts on hotel stays and dining.
- Recognition and rewards programs.
- A welcoming and supportive work environment.
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Skilled Worker Visa Hotel Manager:
The Skilled Worker visa for hotel managers enables experienced professionals to live and work legally in the UK’s hospitality sector. Hotel managers applying under this visa must have a job offer from a UK employer licensed to sponsor visas.
This visa pathway helps address the demand for skilled hotel operations managers who can lead teams, oversee daily functions, and ensure exceptional guest experiences. Meeting eligibility requirements such as salary thresholds and English language proficiency is essential for approval.
Top Cities in the UK Hiring Hotel Operations Managers with Sponsorship:
Major UK cities like London, Manchester, Birmingham, Edinburgh, and Glasgow frequently hire hotel operations managers with visa sponsorship. These urban centers have thriving tourism and hospitality industries, driving demand for skilled managers. London, in particular, offers numerous opportunities due to its extensive hotel network and international events. Candidates seeking sponsorship should target these cities for the best job prospects and career growth in the hotel management sector.
Career Progression for Hotel Managers in UK:
Career progression for hotel managers in the UK typically starts with assistant manager roles, advancing to operations manager, and then to general manager or regional manager positions. With experience, hotel managers can move into senior leadership roles overseeing multiple properties or shift into specialized areas like revenue management and corporate hospitality. Continuous professional development and networking within the UK hospitality industry significantly enhance promotion opportunities.
Cultural Differences in UK Hotel Operations:
Understanding cultural differences in UK hotel operations is vital for effective management. The UK’s diverse guest base expects high standards of service, clear communication, and respect for local customs. Hotel managers must adapt to multicultural teams and tailor services to international clientele. Emphasizing inclusivity, diversity training, and culturally sensitive hospitality practices helps improve guest satisfaction and staff cohesion.
Work-Life Balance in UK Hotel Management Roles:
Achieving work-life balance in UK hotel management roles can be challenging due to long hours and peak season demands. However, many UK hotels promote flexible scheduling, shift rotations, and wellness programs to support managers. Prioritizing time management, delegating tasks, and maintaining clear boundaries are essential strategies for hotel managers to balance professional responsibilities with personal life.
Tips for Succeeding in UK Hotel Operations Manager Interviews:
To succeed in UK hotel operations manager interviews, candidates should prepare by researching the employer’s brand, hotel portfolio, and market positioning. Highlight your leadership experience, problem-solving skills, and ability to manage multicultural teams.
Practice answers to common interview questions about guest service excellence, conflict resolution, and operational efficiency. Demonstrating knowledge of UK hospitality standards and visa requirements also impresses recruiters.
How to Apply for Hotel Operations Manager Jobs in UK with Sponsorship 2025?
To apply for the Hotel Operations Manager role, send your CV and cover letter to [email protected] with the subject line: Hotel Operations Manager – UK.
Alternatively, apply directly via our PPHE Hotel Group Careers Page.
Frequently Asked Questions:
Can I bring my family with me on a visa sponsored for a Hotel Operations Manager role?
Yes, dependents such as your spouse and children can usually apply to join you under the UK’s dependent visa rules.
What does a Hotel Operations Manager do?
A Hotel Operations Manager oversees the daily operations of a hotel, ensuring all departments such as front desk, housekeeping, food and beverage, and guest services function efficiently. Responsibilities include managing budgets, recruiting and training staff, resolving guest complaints, and implementing policies to enhance guest satisfaction.
How long does the visa sponsorship process take?
The visa application process can take anywhere from 3 to 8 weeks after you receive a Certificate of Sponsorship from your employer.
