In Italy, depending on your skills and experience, you can make between €25,000 and €35,000 a year as a Telephone Sales Representative. Getting trained in customer service or sales for most jobs takes between one and three years.
Not only can you do these jobs full-time, but some companies also let you work from home, which gives people more freedom and comfort. This is a great chance for people who are goal-oriented and like getting to know customers and making their targets.
Key Points:
- Job Title: Telephone Sales Representative Jobs in Italy
- Job Type: Full-Time (Remote options available)
- Industry: Sales / Telemarketing
- Salary Range: €25,000–€35,000/year (€12–€18/hour)
- Country: Italy
- Location: Rome, Milan, Naples, Florence
Job Description:
A Telephone Sales Representative’s job in Italy is to call possible customers, talk about products or services, and close deals over the phone. It’s part of the job to answer client questions, take and make calls, and keep a record of all contacts. You need to be able to consistently meet sales goals and talk to others easily in order to do well in this job.
Key Responsibilities of Telephone Sales Representative Jobs in Italy:
- Customers-to-be are called and told about goods and services
- Taking care of questions that possible clients send in
- Meeting or beating sales goals every month
- Making sure that CRM tools keep accurate records of all interactions with customers
- Following up and giving great customer service
Required Skills and Qualifications:
- If possible, work in a call center or advertising for at least one year before applying.
- Good at talking to people and persuading them
- Being able to deal with stress and get work done
- Being able to use Microsoft Office and CRM apps
- You need to be able to speak Italian well; English is a plus.
Check Also: Highest-Paying Jobs in Italy – No Experience Required
Inside Sales & Call Center Jobs in Italy for Expats:
Foreigners who want to work in telesales, customer service, or business-to-business communications will find a lot of great job possibilities in Italy’s growing sales and customer service industry. There are many inside sales representative jobs in Italy in 2025, in fields like tech, banking, e-commerce, and hospitality. These jobs are open to both experienced professionals and people who are just starting out.
Inside Sales Representative Jobs in Italy:
All over Italy, businesses are hiring inside sales reps to handle relationships with clients, find new customers, and close deals over the phone or online. Some of the most important duties are often:
- giving demonstrations on products and making sales pitches online.
- Taking care of client accounts and meeting sales goals.
- Getting to know people from Italy and other countries.
- CRM tools are used to keep track of prospects and sales success.
People who can speak English well are highly valued, and people who know Italian or another European language are strongly preferred.
Call Center Agent Jobs in Italy for Expats:
People from outside of Italy who are looking for call center agent work will find openings in:
- Customer service centers answer incoming calls and answer questions from customers.
- Outbound telesales teams call new customers to present goods and services.
- Call centers that speak more than one language help people from all over Europe.
There are a lot of people in these jobs in big cities like Milan, Rome, and Turin, where customer service centers for global companies have set up shop.
B2B Telephone Sales Jobs in Italy:
Italy has a lot of B2B telephone sales jobs that pay well if you are good at talking to people and negotiating. These jobs are mainly about:
- Business customers instead of individual customers who buy goods or services.
- Getting business clients to work with us for a long time.
- Working in fields like banking, IT solutions, pharmaceuticals, and logistics.
B2B telesales is one of the most satisfying sales jobs in Italy because many companies offer bonuses and commissions based on how well you do your job.
Italian Telesales Job Opportunities:
As companies go global, there is a steady need for Italian telesales jobs in 2025, especially for people who can speak more than one language. Companies want to hire workers who can:
- Take care of sales efforts in other countries.
- Give your customers a great experience.
- Get used to working from home and in a mixed way.
This makes telesales a good job for outsiders who want to work in Italy and see a clear path to growth.
Benefits of Telephone Sales Representative Jobs:
- High Earning Potential: On top of the base pay, people often get commissions and bonuses based on how well they do their job.
- Transferable Skills: Building good communication, persuasion, negotiation, and customer service skills is one of the transferable skills.
- Career Growth: It’s easy to see how to move up to top positions in sales, account management, or business development.
- Flexibility: A lot of jobs let you work from home or in a mixed setting.
- Job Security: Sales are an important part of almost every business, so there will always be people looking for work.
- Networking Chances: Makes business links with clients, managers, and leaders in the field.
- Performance Recognition: When workers can see how well they’re doing, they can stand out and move up quickly.
- Building confidence: This improves your ability to get along with others and give good presentations, which is good for your career and personal growth.
- Training and Development: A lot of businesses offer organized programs to teach salespeople how to make sales.
Types of Telephone Sales Representative Jobs in Italy:
1. Inbound Telephone Sales Jobs in Italy:
- Job Type: Full-time / Part-time
- Salary Range: €20,000 – €28,000 per year (plus commissions & bonuses)
- Experience Required: 0–2 years (training often provided)
- Role Overview: Inbound Telephone Sales Representatives answer the phone when a customer calls, tells them about goods, and closes deals. In this job, it’s more important to help customers and sell more than to make cold calls.
2. Outbound Telephone Sales Jobs in Italy:
- Job Type: Full-time / Commission-based
- Salary Range: €22,000 – €32,000 per year (including performance bonuses)
- Experience Required: 1–3 years in telesales or cold calling
- Role Overview: Calling a non-local number Salespeople call people who might buy something and tell them about the product or service. Their goal is to make a sale. For this job, you need to be tough and able to persuade people.
3. B2B Telephone Sales Representative Jobs in Italy:
- Job Type: Full-time
- Salary Range: €25,000 – €38,000 per year (plus high commissions)
- Experience Required: 2–4 years in B2B or corporate sales
- Role Overview: People who work as B2B Telephone Sales Representatives make sales by calling businesses and talking to them. They take care of bigger projects and stay in touch with clients for a long time. It’s important to be good at business growth and negotiating.
4. Call Center Sales Representative Jobs in Italy:
- Job Type: Full-time / Shift-based
- Salary Range: €20,000 – €27,000 per year (plus incentives & overtime)
- Experience Required: 0–2 years in customer service or sales
- Role Overview: When they work in a call center, they are part of a team and take both incoming and outgoing calls. They have to make sales KPIs, answer questions, and promote services as part of their job.
How to Apply:
People who want to apply can do so on organizations’ websites, through staffing firms, or on websites that only list jobs in Italy. The things you’ve done in sales and the way you can talk to people should really stand out on your CV. Your cover letter should show that you are interested in the company and know a lot about it. This will help you get an interview.
Conclusion:
As a general rule, being a Telephone Sales Representative in Italy pays well. Hourly pay ranges from €12 to €18, and there are chances to move up in the company and get bonuses based on success. This is a great job for people who like talking to people, are good at communicating, and have sales experience. They can work from home or in an office.
Frequently Asked Questions:
How much does a sales representative make in Italy?
It costs €39,995 a year and €19 an hour to be a Sales Representative in Italy.
What does a telephone sales representative do?
Telesales reps are very important for getting leads for the sales team. They call current and potential customers to tell them about the products, services, and deals their business has to offer. There are also calls from people who are responding to direct marketing and advertising efforts.
Is telesales a hard job?
To work in telesales, you need to be good on the phone. Most of the time, you’ll be making cold calls, which is something most people think of when they think of sales. People are often rude to people who call them out of the blue, which can be very upsetting. You could make extra money on top of your base pay if you can make sales, though.
